FTC Business Guidance Explains It’s Illegal to Ban Honest Reviews
The FTC has released business guidance to help companies comply with the recently-passed Consumer Review Fairness Act, which protects consumers’ ability to share in any forum their honest opinions about a business’s products, services, or conduct. Some companies had been using contract provisions – including their online terms and conditions – to threaten to sue consumers or penalize them financially for posting negative reviews or complaints. The new law makes that illegal. The FTC website features the new FTC staff guidance, Consumer Review Fairness Act: What Businesses Need to Know, and a related blog post.